1.23.2009

Man waiting for tools gets brick of marijuana

http://news.yahoo.com/s/ap/odd_misdirected_marijuana

At FedEx we would call this a SWAK error. If someone gives us a wrong address, we try the best we can to figure out what the address should have been. It could be a simple problem of a label that says "Urbana, IL 61081" when it should have read "Urbana, IL 61801." However, I might have meant to send it to Sterling, IL and written Urbana on accident. It's hard to tell what someone meant when the information doesn't match up.

Sometimes it means that your shipment gets returned, other times it goes to the wrong person. I once ordered some textbooks online and received someone else's books. They, in turn received a third person's books. It was a problem with putting the wrong labels on the wrong boxes.

My point? This isn't a problem unique to UPS or any other shipping company. It was just human error.

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